Important Accreditations to look out for in your ISO Transcription Provider

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Certifications To Look Out For In ISO Transcription Provider

 

What do you look for in a transcription service?  Accuracy? Speed? Someone who’ll laugh at your terrible jokes? What about ISOs, NDAs and GDPR?

No, you haven’t accidentally stumbled into Acronyms Anonymous, these are terms you want to look out for when selecting your transcription provider. They will tell you all you need to know about the accreditation of a company, especially one you might be about to share private, sensitive or confidential information with.

ISO You An Explanation…

Remember these numbers: 27001 and 9001.  I’m afraid they won’t win you the lottery next week, but they will guide you towards the best transcription provider for you. 

The ISO (International Organisation for Standardisation) is an independent, non-governmental international organisation, that brings together experts to share knowledge and develop standards that support innovation and guide best practice. 

This means that companies with ISO certifications have invested in their processes and have been through rigorous assessment from a third party. It’s a voluntary certification so companies with it take security seriously and have made it a priority. Not only does this give you confidence that the supplier adheres to the high standards set out but it also can be a big tick in the box for your procurement process when it comes to working with a new supplier.

ISO has numerous standards, we’re going to briefly run through ISO 27001 and ISO 9001, which refer to the specifications a company should follow in order to keep your information secure and provide you with a quality service. Because let’s be honest, you want your data to be safe, but you also want a great, hassle-free transcription service too.

 

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27001: A Standard’s Odyssey

ISO 27001 is all about the requirements needed for an information security management system, covering all aspects including people, processes and technology. 

You may have thought about how secure the service is when it comes to sending your data over, but have you also considered what happens to that data once it’s with the supplier? Do you know who has access, where the data is sent and how long it’s kept for?

When a company has the ISO 27001 certification this means that not only can you be reassured that any data you provide and receive back is dealt with in a secure manner, but that once it’s with the transcription service provider it’ll be kept safe too.

ISO 9001: Quality With a Customer Focus

ISO 9001 sets out the criteria for a quality management system and has a strong customer focus – as it should!

It makes sure that the company delivers a consistent customer-focused experience when it comes to its products and services. From your perspective, you get the benefit of a supplier who is looking to continually improve and streamline their operations. 

So, if you’re looking for a high quality and secure service – who doesn’t want those things? ISO certification offers that seal of approval. 

You can find confirmation of Take Note’s compliance with these standards on our security page.

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Disclaimer – This blog aims to provide you with some basic information regarding security when using transcription services. It is not legal, security or technical advice and should not be relied on as such. Please seek professional advice where required.

You have been reading about important certification you should look for in your transcription agency. If you are interested in learning more about using our transcription services, please contact the team for a no obligation quote or check out the range of services we have available. 

 

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Take Note

Take Note is a UK-based transcription service with world-class customer support alongside the highest standards of security and ethics. We deliver a comprehensive range of transcription services including Audio and Video Transcription, Video Captions and On-Site Note Taking.