MRS Operations Awards Finalists 2021

MRS Oppies Finalists Badge with image of award

Let’s start with a bit of background…The Market Research Society Operations Awards are annual awards designed to celebrate the operations professionals in the sector – Hurrah!

If we’re honest, operations can get a bit overlooked but they are vital to the research industry running smoothly, so it’s wonderful to see some awards dedicated to them. Launched in 2014, the MRS “Oppies” Awards (as they’re fondly known), seem even more important as the sector tries to navigate the unique challenges a global pandemic unexpectedly threw at us. And, don’t let the cute name fool you – this is serious business.

The MRS Operations Awards are a prestigious affair and aren’t just handed out for being a good egg (although I’m sure all the finalists are that too), the MRS was looking specifically for commitment to the sector and continuous innovation.

Best Support Services

We’ve been named as finalists in the hotly contested ‘Best Support Services‘ category and we’re up against some esteemed competition, including some past winners. The judges are looking for suppliers that have made themselves indispensable to their research clients by delivering outstanding value and being consistently dependable. So, whether we’re crowned winners of an Oppie or not, we’re obviously pretty chuffed to have made the shortlist.

We continually look to evolve our services based on the changing demands of the Market Research sector and our clients’ needs. Our fully online portal is a great example of this. It’s been designed to not only cater to the ever-growing need for global uploads of audio files, 24/7, but it’s also fully encrypted – security and compliance were the fastest-growing concerns raised in our annual client survey.

Of course, we’ve ensured that it’s easy to use. The portal reflects the modern-day workflow of transcription requirements, no more emailing of huge files! It allows the whole customer journey to take place online, for a quick and hassle-free experience. But, should you have any questions or need some extra support, our friendly Client Services team are available from 7am-10pm, 7 days a week.

The portal neatly moves us away from traditional file-sharing methods where data was downloaded onto computers, to a streamed, online transcriber app and file delivery service. The cherry on top is that it’s governed by the highest levels of security.

Better for you, better for us.

New Services Launches

The portal allows you to select the services you need, customising your transcript to your exact requirements. We’re always on the lookout for ways to improve our services to meet demand. Some of the most recent developments are our Anonymisation and US English services.

US English does what it says on the tin! The same great service, accuracy levels and delivery guarantees but with US English spellings. Ideal for US-originated content or for businesses who use US English internally.

Our Anonymisation Service removes respondents’ personally-identifying information, making it ideal for GDPR compliance. The service is available even for multiple speaker content where speaker identification is needed. Respondents in these projects are identified with a unique ID, rather than by name.


The winners of the Oppies are being announced at 4pm on the 23rd of September in a glittering online broadcast. It’s free to attend, so why not join us.

Wish us luck!

Kat Hounsell